VoIP Telephony Systems for SMB and Call centres

Our Solutions

Infrastructure & Networking for Voice/Data Communications

Network infrastructure is the foundation upon which information technology and telecom networks reside. It is the “backbone” of the network and, in turn, the organization, with elements that allow all types of critical functions - including data processing, storage, security and communications.

We plan, design, implement and manage (PDIM) complete network infrastructure with cost saving technologies while maintaining secure, fast and reliable connectivity. An intelligent voice/data network infrastructure will help the organization to save on capital expense, get to market quickly and provide reliable, competitive services.

We can help organizations make the best decisions for their network infrastructure by looking beyond simple availability and upfront costs. When building or upgrading a network, we choose proven products and architecture that also addresses longer-term costs including business flexibility and total cost of ownership.

Server Based Computing and Thin Clients

The biggest requirements in today's IT Network infrastructure are to cut hardware costs, reduce administration, reduce energy consumption and improve security. With Server Based Computing all this can be accomplished.

Server-based computing (SBC) is a technology whereby applications are deployed, managed, supported and executed on the server and not on the client. Only the screen information is transmitted between the server and client. This architecture solves the many fundamental problems that occur when executing the applications on the client itself. In SBC environments hardware & software upgrades, application deployment, technical support, and data storage & backup are simplified because only the servers need to be managed.

Much is being said about thin clients and the savings that can be obtained when switching to a server-based computing environment. Enterprises which have made the switch are reporting huge savings on support, hardware and upgrade costs, as well as spending less time on administration and end-user support. Furthermore, thin client computing allows employees to telework/roam more easily which is crucial in an age where the number of people telecommuting is forever on the increase.

VoIP Telephony Systems for SMB and Call centres

Businesses are in a constant struggle to control overhead. VoIP, along with the IP telephony capabilities it enables, is a technology that offers small- and medium-sized businesses a range of solutions that can lower telecommunications costs and, in many cases, enhance productivity. Additionally, using VoIP will allow these businesses to take advantage of future application development.

Your telephone system is the heart of your communications infrastructure. It may be a KTS or a PBX, and it costs a lot of money to buy. You also need to spend a lot to operate it, both in terms of service contracts and keeping up as the business grows. These systems have a long lifespan, and if yours was only purchased in the last couple of years, it is far from being amortized. What has long been the cornerstone of your communications system may now be holding you back. You know there are better tools out there to address these issues, but are not sure how to work with what you have and still stay current. That is the dilemma facing SMBs across the world today.

Considering a new phone system for your business? New business class features and more flexible pricing models promise to deliver greater benefits to customers, but they are also making the evaluation of phone systems more difficult. We can help you with all of the information you need to make a more informed decision:

  • What features every business should look for from a modern phone system.
  • How these phone systems are helping businesses improve productivity.
  • Whether, as some vendors claim, it’s possible to reduce your phone bill by up to 60%.

SMALL BUSINESS APLICATIONS for Organizational Success

Providing your employees with the right set of tools and improving collaboration can have a powerful effect on your bottom line.The generic term for software that adds extra features on top of basic email is “groupware”.

Most small organisations start off with simple email accounts - downloaded emails to PCs - or use common web-based email services such as Yahoo mail. As organisations mature, they often find a need for extra features. Some choose Microsoft Exchange, but that is far from being the only choice. We can help you test and deploy some of the Free and Open Source Software alternatives which, depending on your needs, may be more cost-effective and offer more functionality.

As an organisation grows larger, it typically moves to more sophisticated systems. Benefits can include:

  • Keeping emails on the central server, allowing access to all emails at anytime, from anywhere.
  • Backing up emails. With so much critical information being held in emails these days, losing them can be a real problem. 
  • Control over accounts. Being able to create, delete and change accounts and mail groups can make everything work much more smoothly.
  • Shared access, for example by delegating your email or giving others read access.
  • Shared calendars, so people can book meetings, check everyone's availability and allow others to access their calendars.
  • Extra features such as document management, tasks, project management, shared bookmarks, wikis and forums

SMALL BUSINESS MANAGED IT SERVICES

Imagine having a fully trained, fully staffed IT department working for your small business.

Outsourcing your IT support allows you to focus on the things that matter most; you don’t get paid to manage your technology, you get paid to run and grow your business. neoBIT provides managed IT services to small businesses with 10 to 200 employees. neoBIT’s simple approach and pricing make it easy to have your very own IT department.

Is neoBIT's Small Business IT Support right for your company?

The best businesses are great both because of what they do, and because of what they decide not to do. neoBIT works with small businesses that know the value of technology, but realize it is not in their best interest to try to become IT support experts.

If you’re ready to change the way your small business feels about technology, then we would love to hear from you.

You are here:  Home > Our Solutions